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Before the interview

Registration Project Coordinator at MicroSpec Systems Inc.

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MicroSpec is a supplier of registration and ticketing services for the events industry. We are looking for a Project Coordinator to work with a portfolio of clients in our B2B division coordinating the registration services for varying events. The Project Manager is a highly-visible, client facing role. The ideal candidate will provide visible leadership, accountability, and authority over high profile projects. 

 

Job Description

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Project Coordinators are accountable for the successful execution of services, acting as a primary point of accountability for the customer, and building relationships with both customer stakeholders and internal teams. The project coordinator will spearhead planning, direction, and coordination of all delivery-related activities to ensure that project goals are met within the prescribed timeline, and scope. This role is a combination of in-office, work from home, and travel (60% during busy seasons). The first 3 months will require full time in office and onsite hours.

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Responsibilities:

  • Acts as a trusted advisor and central client point of contact to assigned events throughout the life of the event

  • Conduct scrums and internal project status meetings with cross functional teams such as Development, and Operations

  • Clearly understand and communicate customer requirements and integration points in the context of the statement of work and support mutual understanding of MicroSpec’s unique systems and evangelize how those capabilities create long-term value for the customers

  • Oversee program delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs.

  • Creative problem-solving skills, including the ability to understand the impact of technical & process changes and to articulate technical solutions to address business problems

  • Build and leverage relationships within MicroSpec to solve complex customer problems, including working with teams to enhance solutions.

  • Achieve customer satisfaction through successful delivery of defined program scope and successful realization of key business objectives and metrics.

  • Accountable for collating customer requests and deployment issues, and feedback into core development or sales channels.

  • Facilitate capturing and communicating experiences in formal post-mortem, feeding lessons learned, best practices and resources 

  • Partner with our Sales department to strategize new consulting opportunities or grow a defined account based on current engagement.

  • Influences and negotiates to achieve business objectives.

  • Preparing, monitoring and reporting on project schedule, adjusting as required to meet key milestones

  •  Coordinating on-site activities including working with venue facilities, transportation companies

  • Set up event registration websites (no web design experience required)

  • test registration sites (strong attention to detail)

  • Badge design / printing with our easy to use software

  • Supporting Lead Retrieval

  • Work with our onsite support specialists to prepare them for the onsite event

  • Work on-site at shows (across North America) when required

  • Monitor group email boxes

  • Other duties as assigned

 

What you bring:

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  • 2 - 5 years of experience leading projects in a consulting and/or technology professional services organization,

  • Innovative thinker.

  • Strong verbal, presentation and written communication skills.

  • Excellent problem-solving skills, with a demonstrated ability to lead teams identifying issues, solve them quickly and well, and rely on internal resources to assist, when needed.

  • Strong conflict resolution and negotiation skills.

  • Professional demeanor, ability to interact with and lead diverse teams throughout MicroSpec, and communicating with client managers, directors, and VPs 

  • Superb organizational skills to be able to coordinate complicated events

  • Proven ability to understand the impact of technical changes, and to articulate technical solutions to address business problems as well as guide business and technical teams to solve complex project challenges.

  • Solid understanding of custom software development processes and engagement methodologies. 

  • Ability to manage yourself and others in an environment of ambiguity with diverse stakeholders both internal and external.

  • Ability to build strong relationships 

  • Willingness to travel up to 60%

  • You are physically fit and active and can spend long periods walking, standing, kneeling, sitting, stretching, carrying 25lbs as required, and pushing 500lbs crates on wheels

  • You are double vaccinated to access venues across North America and can show proof of vaccination

  • You have a valid passport, and you are happy to travel to Toronto, Ottawa, Montreal, Vancouver, New York and other destinations across North America to install, manage, and tear down onsite registration, ticketing and lead retrieval services

  • You can provide a 5-year certified driver's record from the Government of Ontario

  • Reliable working vehicle to get to and from shows

  • Onsite work at events is long days, evenings, weekends, STAT holidays, etc (this is the nature of the show industry)

  • Comfortable with computer hardware/software

  • Strong in google suite of apps

  • Excellent use of the English language, both written and verbal

  • Strong customer service skills - both on the phone and in person

  • Minimum 2 years experience in a similar position to a project coordinator

 

Why choose MicroSpec?

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  • Full-time position

  • Full training is provided on the job at full salary

  • Positions are a mix of travel, work at home, and, work in office

  • Flex time 

  • A high degree of autonomy and the ability to influence team and technology choices

  • Opportunity to grow with the company

  • Benefit package that includes Medical, dental, family, and life options.

  • Paid time off: Summer hours that provide long weekends

  • Paid time off: Extended December holiday break

  • Paid time off: Two weeks vacation per year

Why choose MicroSpec?

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  • Full-time position

  • Full training is provided on the job

  • Positions are a mix of travel, work at home, and work in office

  • Flex time 

  • A high degree of autonomy and the ability to influence team and technology choices

  • Opportunity to grow with the company

  • We’ve worked hard to build a team of collaborative, brilliant people. We love working together to help each other succeed, and are committed to maintaining an open, motivating culture as we grow

  • Benefit package that includes medical, dental, family, and life options

  • Summer hours that provide long weekends

  • Extended December holiday break

 

By applying, you are taking a big first step to be part of an exciting organization.

 

All roles require full vaccination against COVID-19 to enter venues across North America (MicroSpec will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground)

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Available Positions:

RegCoord

Ticketing Event Coordinator at MicroSpec Systems Inc.

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We are looking for a Ticketing Coordinator for our B2C division, to work with a set of clients on their ticketing site builds and coordinate the onsite component of their event for box office sales and ticket scanning. This position travels to work at events across the U.S. and Canada.

 

Job Description

The ticketing coordinator is responsible for all aspects of ticketing while working as part of a team of coordinators. Tasks include:

  • 80%: Create and maintain clients’ ticket selling web pages, learn and interpret and teach clients the TIX123 reporting suite, build discounts and promotions, apply banners and promotional graphics, learn and interpret merchant account processors, and other aspects of ticket sales.

  • 20%: Lead all onsite operations of ticket selling across Canada and the U.S. which includes the setup and maintenance of routers, switches, internet wires, power wires, box office terminals, and ticket scanning hardware. Train, monitor and supervise onsite staff for accuracy and professionalism

  • Communicate accurately and professionally with the public and clients through phone, email, and in person

  • Other duties assigned by the Ticketing Department Lead

 

The following skills will encourage success on our team:

  • Comfortable with computer hardware/software

  • Strong in Google Suite

  • Excellent use of the English language, both written and verbal

  • Strong customer service skills - both on the phone and in person

  • Minimum 2 years experience in a similar position to a project coordinator

 

The ideal candidate will have the following competencies:

  • Above-average attention to detail and organizational skills

  • Ability to work well under pressure and prioritize deadlines

  • Ability to multitask between events effortlessly

  • Natural customer service focus

  • Strong math skills are required

  • Ability to work both independently and in a team environment

 

Requirements

  • Two or more years of customer service experience, event experience is preferred

  • Read, write, and speak English clearly and professionally (French is an asset)

  • You are physically fit and active and can spend long periods walking, standing, kneeling, sitting, stretching, carrying 25lbs as required, and pushing 500lbs crates on wheels

  • You are double vaccinated to access venues across North America and can show proof of vaccination

  • You have a valid passport, and you are happy to travel to Toronto, Ottawa, Montreal, Vancouver, New York and other destinations across North America to install, manage, and tear down onsite registration, ticketing and lead retrieval services

  • You can provide a 5-year certified driver's record from the Government of Ontario

  • Reliable working vehicle to get to and from shows

  • Onsite work at events are long days, evenings, weekends, STAT holidays, etc (this is the nature of the show industry)

 

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TickCoord

Onsite Event Specialist at MicroSpec Systems Inc.

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We are hiring Onsite Event Specialists to travel to work at trade and consumer shows, expos, and festivals across the U.S. and Canada setting up and maintaining hardware for registration and ticketing services. Specialists train and manage onsite staff to use our proprietary software. 

 

Job Description

The Onsite Specialist’s primary role will be working onsite at events across North America setting up and supporting the onsite component of shows. You will partner with a Registration or Ticketing coordinator to manage a portfolio of shows. Your role will include:

  • Coordinating with the client for all on-site event needs

  • Testing of equipment pre-show

  • Participating in pre-show and post show meetings

  • Travel to various venues across North America so you must enjoy travel

  • You will be responsible for setting up the systems and network 

  • You are responsible for the entrance experience at all B2B and consumer events 

  • Onsite support for Lead Retrieval

  • Training staff on proprietary software 

  • Supporting scanning requirements 

  • Troubleshooting as needed

  • Packing of crates 

  • Onsite work at events are long days, evenings, weekends, STAT holidays, etc. (this is the nature of the show industry)

 

When not onsite you will be assigned to a department to assist with overflow of work. This can include but is not limited to the operations department, ticketing department and registration department which will include a mix of  in-office work and work from home.

 

Competencies

You are comfortable with booking flights, hotels, and travel. Are capable of working long days when required. Enjoy working with computer hardware, understand basic networking and have an understanding of Google’s suite of apps. You like the challenge of learning new computer programs.  Your strengths are customer service, planning, organization and coordination skills, proactive, self motivating, analytical with an eye for detail, practical, results oriented, hands-on, strong verbal and written communication, organizational awareness, and a fast learner. You cope well with stressful situations and enjoy working with people.

 

Skills

  • Two or more years customer service experience, event experience preferred

  • Read , write, and speak English clearly and professionally (French is an asset)

  • You are physically fit and active and can spend long periods of time walking, standing, kneeling, sitting, stretching, and carrying 25lbs as required, and pushing 500lbs crates on wheels

  • You are double vaccinated to access venues across North America and can show proof of vaccination

  • You have a valid passport and you are happy to travel to Toronto, Ottawa, Montreal, Vancouver, New York and other destinations across North America to install, manage, and teardown onsite registration, ticketing and lead retrieval services

  • You can provide a 5-year certified driver's record from the Government of Ontario

  • Reliable working vehicle to get to and from shows

EvSpecialist

Administrative Assistant - 1 Year Contract

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MicroSpec Systems Inc. provides registration and ticketing services for many well-known trade and consumer shows across Canada & the U.S.

As a member of our team, you will be responsible for providing a high level of administrative support to our Registration Manager and other senior team members. This role will be a mixture of in-office and remote work depending on work flows. The first three months of training will require full time in-office hours.

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In this role you will be responsible for but not limited to:

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  • Assisting client inquiries on behalf of the managers

  • Responding to show emails

  • Data entry

  • Updating show data

  • Assisting on site at shows (local)

  • Filing

  • Package fulfillment

  • Assisting in onsite show preparations

  • Arranging couriers

  • Email management

  • Calendar management

  • Scheduling meetings

  • other duties and functions as assigned

 

The following qualifications are required:

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  • You can type a min. 50 wpm

  • You are comfortable with Google’s suite of apps, and Microsoft Excel.

  • You like the challenge of learning new computer programmes 

  • Your strengths are planning, organization and coordination skills.

  • You are proactive, self motivating, analytical with an eye for detail, practical, results oriented, and hands-on is your middle name.

  • You have strong verbal and written communication skills, and are the ultimate fast learner.

  • Min 2 year experience in an administrative position

  • You have a great amount of patience and a calm relaxed voice at all times

  • You have the ability to multi-task and retain large amounts of information

  • Strong customer service skills - both on the phone and in person.

  • Outgoing / Team Oriented

 

Nights and weekends will be required during our busy seasons.

Operations
Developer

Web/Mobile Application Developer

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We are looking to grow our team with a  full time Mobile/ Web Application developer who enjoys working in a unique industry. 

 

Responsibilities:

  • The successful candidate who joins our development team will be handling a set of internal mobile or web projects, as well as client sites / projects for our registration system (web forms expertise is a strong asset)

  • Report directly to our Development Manager and work closely as a team in the development of future and ongoing custom developed systems

  • Take ownership of assigned tasks and deliver requirements within tight deadlines

  • Learning all in house web based systems and providing internal support to staff as required

  • Dealing with / and creating custom database report queries 

  • Our ideal candidate will have minimum 3-5 years experience

  • Hybrid Office / Work from home environment, occasional on-site requirements in the GTA

 

What you bring:

  • 3 - 5 years progressive experience

  • HTML5 / CSS / Javascript (jQuery) / Bootstrap

  • Node / Angular 

  • Database: MySQL (or similar SQL experience)

  • Some iOS / Android / Flutter experience desirable

  • Legacy systems (Classic ASP / ColdFusion - not required but willing to pick up if need be)

  • Regardless of your familiarity or experience with the required skills, you should be motivated to learn more as your tasks progress

  • Be able to provide examples of previous development projects

  • Have no problem facing tight deadlines on a daily basis

  • Ability to self manage and prioritize tasks

  • Are excited to research solutions when faced with technical challenges

  • You are a good communicator and can express your ideas both verbally and written as well as in technical and non-technical terms for end users / clients to understand

  • You are able to multitask, and to deal with tight deadlines on a daily basis

  • You are a team player and have a strong work ethic

  • You are open to new ideas, concepts and learning new skills

  • Ability to work overtime as project deadlines require

CustService

Jr Customer Service

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MicroSpec Systems Inc. provides registration and ticketing services for many well-known trade and consumer shows across Canada & the U.S.

We are currently seeking qualified, enthusiastic, and motivated people to join our team.

As a member of our Customer Service team, you will be responsible for providing a high level of customer service. You will support internal project coordinators, external show managers and end users for shows. This role will be a mixture of in-office and remote work depending on work flows. The first three months of training will require full time in-office hours.

 

In this role you will be responsible for but not limited to:

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  • Answering phones / directing calls

  • Assisting client inquiries

  • Responding to show emails

  • Data entry

  • Updating show data

  • Assisting on site at shows (local and out of town)

  • Assisting with show mailings and stuffing envelopes / posting mail

  • Filing

  • Package fulfillment

  • Assisting in onsite show preparations

  • Arranging couriers

  • other duties and functions as assigned

 

The following qualifications are required:

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  • You can type a min. 50 wpm

  • You are comfortable with Google’s suite of apps, and Microsoft Excel.

  • You like the challenge of learning new computer programmes 

  • Your strengths are planning, organization and coordination skills.

  • You are proactive, self motivating, analytical with an eye for detail, practical, results oriented, and hands-on is your middle name.

  • You have strong verbal and written communication skills, and are the ultimate fast learner.

  • Min 2 year experience in a customer support position

  • You have a great amount of patience and a calm relaxed voice at all times

  • You have the ability to multi-task and retain large amounts of information

  • Strong customer service skills - both on the phone and in person.

  • Outgoing / Team Oriented

 

Nights and weekends will be required during our busy seasons.

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