Before the interview

Registration Event Coordinator

MicroSpec is growing! We are looking for a Registration Coordinator for our B2B division, to work with a set of clients on their registration site builds and coordinate the onsite component of their event for registration, scanning and lead retrieval. This position will also travel to work at events across the U.S. and Canada. 80% at home office working on websites and customer service.  20% onsite setting up and managing events.  This position is permanent full time and is fully trained.

Job Description

The Registration Coordinator takes full responsibility for an assigned set of shows and will act as the main contact person who liaises with show managers in all aspects of the event.

  • Set up event registration websites

  • Liaise with programmers, test registration sites

  • Prepare the show for going onsite (checklists/calendars)

  • Badge design / printing

  • Supporting Lead Retrieval

  • Work with our onsite support specialists to prepare them for the onsite event

  • Work on-site at shows (across North America) when required

  • Other duties as assigned

The following skills will encourage success on our team:

  • Comfortable with computer hardware/software

  • Strong in google suite of apps

  • Excellent use of the English language, both written and verbal

  • Strong customer service skills - both on the phone and in person

  • Minimum 2 years experience in a similar position to a project coordinator

The ideal candidate will have the following competencies

  • Above-average attention to detail and organizational skills

  • Ability to work well under pressure and prioritize deadlines

  • Ability to multitask between events effortlessly

  • Natural customer service focus

  • Tough personalities are a goal for you to win over, not shy away from

  • Strong math skills are required

  • Ability to work both independently and in a team environment

Requirements

  • Two or more years of customer service experience, event experience is preferred

  • Read, write, and speak English clearly and professionally (French is an asset)

  • You are physically fit and active and can spend long periods of time walking, standing, kneeling, sitting, stretching, and carrying 25lbs as required, and pushing 500lbs crates on wheels

  • You are double vaccinated to access venues across North America and can show proof of vaccination

  • You have a valid passport and you are happy to travel to Toronto, Ottawa, Montreal, Vancouver, New York and other destinations across North America to install, manage, and teardown onsite registration, ticketing and lead retrieval services

  • You can provide a 5-year certified driver's record from the Government of Ontario

  • Reliable working vehicle to get to and from shows

  • Onsite work at events is long days, evenings, weekends, STAT holidays, etc (this is the nature of the show industry)

 

Benefits

  • Full-time position. Full training is provided on the job. 

  • 100% medical, 100% dental, family, and life options.

  • Great work-life balance with the flexibility to schedule your days/evenings/weekends working in the office or at home or onsite around North America.

  • Summer hours and December holiday break

 

Ticketing Coordinator

MicroSpec is growing! We are looking for a Ticketing Coordinator to set up ticket sales websites and to travel to work at consumer shows, expos, and festivals across the U.S. and Canada.  80% at home office working on websites and customer service.  20% onsite setting up and managing events.  This position is permanent full time and is fully trained.

Job Description

The ticketing coordinator is responsible for all aspects of ticketing while working as part of a team of coordinators. Tasks include:

  • 80%: Create and maintain clients’ ticket selling web pages, learn and interpret and teach clients the TIX123 reporting suite, build discounts and promotions, apply banners and promotional graphics, learn and interpret merchant account processors, and other aspects of ticket sales.

  • 20%: Lead all onsite operations of ticket selling across Canada and the U.S. which includes the setup and maintenance of routers, switches, internet wires, power wires, box office terminals, and ticket scanning hardware. Train, monitor and supervise onsite staff for accuracy and professionalism

  • Communicate accurately and professionally with the public and clients through phone, email, and in person.

  • Other duties assigned by the Ticketing Department Lead.

 

The following skills will encourage success on our team:

  • Comfortable with computer hardware/software

  • Strong in google suite of apps

  • Excellent use of the English language, both written and verbal

  • Strong customer service skills - both on the phone and in person

  • Minimum 2 years experience in a similar position to a project coordinator

The ideal candidate will have the following competencies

  • Above-average attention to detail and organizational skills

  • Ability to work well under pressure and prioritize deadlines

  • Ability to multitask between events effortlessly

  • Natural customer service focus

  • Tough personalities are a goal for you to win over, not shy away from

  • Strong math skills are required

  • Ability to work both independently and in a team environment

Requirements

  • Two or more years of customer service experience, event experience is preferred

  • Read, write, and speak English clearly and professionally (French is an asset)

  • You are physically fit and active and can spend long periods of time walking, standing, kneeling, sitting, stretching, and carrying 25lbs as required, and pushing 500lbs crates on wheels

  • You are double vaccinated to access venues across North America and can show proof of vaccination

  • You have a valid passport and you are happy to travel to Toronto, Ottawa, Montreal, Vancouver, New York and other destinations across North America to install, manage, and teardown onsite registration, ticketing and lead retrieval services

  • You can provide a 5-year certified driver's record from the Government of Ontario

  • Reliable working vehicle to get to and from shows

  • Onsite work at events is long days, evenings, weekends, STAT holidays, etc (this is the nature of the show industry)

 

Benefits

  • Full-time position. Full training is provided on the job. 

  • 100% medical, 100% dental, family, and life options.

  • Great work-life balance with the flexibility to schedule your days/evenings/weekends working in the office or at home or onsite around North America.

  • Summer hours and December holiday break

 

Onsite Event Specialist

We are hiring Onsite Event Specialists to travel to work at trade and consumer shows, expos, and festivals across the U.S. and Canada setting up and maintaining hardware for registration and ticketing services. Specialists train and manage onsite staff to use our proprietary software. This position is permanent full time and is fully trained.  

Job Description

The Onsite Specialist’s primary role will be working onsite at events across North America setting up and supporting the onsite component of shows. Your role will include:

  • Testing of equipment pre-show

  • Participating in pre-show and post show meetings

  • Travel to various venues across North America so you must enjoy travel

  • You will be responsible for setting up the systems and network, 

  • You are responsible for the entrance experience at all B2B and consumer events 

  • Onsite support for Lead Retrieval

  • Training staff on proprietary software, 

  • Supporting scanning requirements, 

  • Troubleshooting as needed

  • Packing of crates 

  • Onsite work at events is long days, evenings, weekends, STAT holidays, etc (this is the nature of the show industry)

 

When not onsite you will be assigned to a department to assist with overflow of work. This can include but is not limited to the operations department, ticketing department and registration department which can include in-office work.

 

Competencies

You are comfortable with booking flights, hotels, and travel. Are capable of working long days when required. Enjoy working with computer hardware, understand basic networking and have an understanding of Google’s suite of apps. You like the challenge of learning new computer programmes.  Your strengths are customer service, planning, organization and coordination skills, proactive, self motivating, analytical with an eye for detail, practical, results oriented, hands-on, strong verbal and written communication, organizational awareness, and a fast learner. You cope well with stressful situations and enjoy working with people.

 

Skills

  • Two or more years customer service experience, event experience preferred

  • Read , write, and speak English clearly and professionally (French is an asset)

  • You are physically fit and active and can spend long periods of time walking, standing, kneeling, sitting, stretching, and carrying 25lbs as required, and pushing 500lbs crates on wheels

  • You are double vaccinated to access venues across North America and can show proof of vaccination

  • You have a valid passport and you are happy to travel to Toronto, Ottawa, Montreal, Vancouver, New York and other destinations across North America to install, manage, and teardown onsite registration, ticketing and lead retrieval services

  • You can provide a 5-year certified driver's record from the Government of Ontario

  • Reliable working vehicle to get to and from shows

 

Benefits

  • Full time position. Full training provided on the job

  • 100% medical, 100% dental, family and life options

  • Two weeks vacation

  • Great work-life balance with flexibility to schedule your days/evenings/weekends working in the office or at home or onsite around North America

  • Summer hours and December holiday break

 

Testimonials

  • “No two days are the same. That inspires a lot of innovative thinking. And when you couple the freedom to innovate new strategies with an awesome team full of ideas, you have something special.”

  • “MicroSpec feels like a family to me. In ticketing, we work as a close-knit team. I'm constantly impressed by everyone's willingness to help each other grow and become better.”

  • “At MicroSpec, I feel at home. It's comforting to not have to hide who I am. I can just be myself and focus on doing my job well.”

 

Web / Mobile Application Developer

MicroSpec/TIX123 provides registration and ticketing services for the trade and consumer show industry. We have a team of great developers who work well as a team in a fast paced environment. We are looking to grow our team with a  full time Mobile/ Web Application developer who enjoys working in a unique industry.  Our offices are located in Vaughan, and we offer a split between working from home and working in the office or onsite at events. You are required to meet at the office for team meetings and travel onsite to local and out of town events. When working at home, you have a quiet space at home to work, great internet connection and are comfortable working full time from home.

 

Responsibilities:

  • The successful candidate who joins our development team will be handling a set of internal mobile or web projects, as well as client sites / projects for our registration system (web forms expertise is a strong asset)

  • Report directly to our Development Manager and work closely as a team in the development of future and ongoing custom developed systems

  • Take ownership of assigned tasks and deliver requirements within tight deadlines

  • Learning all in house web based systems and providing internal support to staff as required

  • Dealing with / and creating custom database report queries 

  • Our ideal candidate will have minimum 3-5 years experience

  • Hybrid Office / Work from home environment, occasional on-site requirements in the GTA

 

What you bring:

  • 3 - 5 years progressive experience

  • HTML5 / CSS / Javascript (jQuery) / Bootstrap

  • Node / Angular 

  • Database: MySQL (or similar SQL experience)

  • Some iOS / Android / Flutter experience desirable

  • Legacy systems (Classic ASP / ColdFusion - not required but willing to pick up if need be)

  • Regardless of your familiarity or experience with the required skills, you should be motivated to learn more as your tasks progress

  • Be able to provide examples of previous development projects

  • Have no problem facing tight deadlines on a daily basis

  • Ability to self manage and prioritize tasks

  • Are excited to research solutions when faced with technical challenges

  • You are a good communicator and can express your ideas both verbally and written as well as in technical and non-technical terms for end users / clients to understand

  • You are able to multitask, and to deal with tight deadlines on a daily basis

  • You are a team player and have a strong work ethic

  • You are open to new ideas, concepts and learning new skills

  • Ability to work overtime as project deadlines require

 

Benefits

  • Full time position. Full training provided on the job

  • 100% medical, 100% dental, family and life options

  • Great work-life balance with flexibility to schedule your days/evenings/weekends working in the office or at home or onsite around North America

  • Summer hours and December holiday break